Tag: process documentation

What Should a Virtual Assistant Actually Do? Start With a Time Audit

Most VA hires fail because the owner delegates loose tasks instead of whole processes. How to run a two-week time audit, what a generalist handles well versus what needs a specialist, the five-rung delegation ladder, an SOP template a stranger could follow, and how to tell in 60 days whether it is working.

How to Manage an Offshore Team in India After Losing Yours

Your team was outsourced and you now manage the offshore replacement. The grief is real, and so is the risk: the process knowledge walked out with your old staff. What to ask in week one, a documentation template that captures judgement calls, how to tier review so you stop being the bottleneck, and the honest IST overlap arithmetic.