The DevOps engineer vs sysadmin question is unanswerable as asked. A hiring guide for 5-to-50-person companies: the four clusters of ops work that get confused, a one-hour diagnostic that picks the role for you, why on-call maths kills single-hire plans, BLS wage data for the occupations these titles actually map to, and when a managed provider beats a hire.
What Actually Decides Whether an Outsourced Service Desk Works
An outsourced IT service desk succeeds or fails on three contract decisions, not on geography. How L1 scope, knowledge transfer and SLA design predict your outcome, with real benchmarks.