Most Shopify VA horror stories are permissions failures, not people failures. A least-privilege staff permission set from Shopify’s own docs, the three highest-consequence mistakes and their controls, and onboarding and offboarding checklists built for a live store.
Repetitive Customer Support Emails? Fix Them in This Order
Most founders answering their own tickets do not have a volume problem, they have a repeated-question problem. The ordered fix – eliminate, deflect, template, automate, delegate – with Shopify order-status specifics, macros that do not read canned, and an honest read on AI support agents.